In the face of a global crisis, what unites us is the same goal. We are all adapting; We need to re-think and re-strategize. We need to ask questions, think of new ideas, and seek answers. What was previously a world of physical interactions has now gone online.
What we are also learning is that by moving to the online, there are no barriers to collaborating in this global mission. So, for the first time, our European City Leaders and Community organizers are coming together to put on a multi-session online event organized by them for the whole of Europe. It’s a chance to ask key community leaders questions, to start a conversation on how to do things now. Whether you’re a Founder, part of a leadership team, a key member of a SaaS company, an Investor, or perhaps a consultant, this is the opportunity to learn and network together.
SaaStock Local Europe is organized by the City Leaders from London, Dublin, Amsterdam, Barcelona, Copenhagen, Vilnius, Krakow, Prague, Kyiv, Helsinki, Athens, and Munich. Yet anyone in Europe is welcome to attend.
For every ticket sold €1 will go to a charity towards COVID-19 response.
After feeling the first effects of the downturn, businesses all around the world took measurements to fight this. Besides pivoting into new market segments, retaining customers became a leading go-to-market strategy. Customer Success is a top priority for SaaS businesses around the world, even more for larger businesses that cannot make quick changes.
The SaaStock Local city leaders from Amsterdam and Athens teamed up to deliver valuable insight on Customer Success gained after the outbreak of the global pandemic.
The first session will be Nancy Dandolos, Customer Success Officer at Signal Ocean is providing a session on up-selling
The second session during the Customer Success break-out sessions will be a thought leader panel on the lessons learned in the trenches by three CEO's operating a SaaS business within the Customer Success space. Tune in and learn from their insights and expert opinions on Customer Success. The following experts will be join us:
After the sessions we will take questions for all speakers during our interactive Q&A where you can ask any pressing questions to the Customer Success experts.
4:30 pm - Session: Why up-selling is not a dirty word?
4:50 pm - Customer Success Expert Panel - Lessons Learned During the Downturn.
5:30 pm - Interactive content
Note: If you are based in one of those cities, you can sign up via their pages to directly become a member of their community group. Otherwise, tell us what city you’re from and we’ll add you for future events.
To make the most of the event, stay for the networking. You’ll meet people both from your city and from all over Europe. There will a number of interactive sessions published before the event, so you can meet the City Leaders and share challenges as well as ideas.`
Co-Founder & CEO
Customer Success Officer
CEO and Co-Founder
CEO and Co-Founder
Co-CEO and Co-Founder
Founder & CEO
As an experienced Customer Success Manager, Nancy has extensive experience in onboarding, retaining, renewing, and upselling SaaS platform clients by forging strong relationships of trust and creating and implementing programs that ensure satisfaction.
Nancy joined Signal in 2018 in the newly created role of Customer Success Officer and is responsible for developing and executing a client success and engagement program for clients of The Signal Ocean Platform, a high-impact B2B SaaS product for shipping professionals.
Nancy is driven by a deep and personal dedication to clients, and always has their best interest at heart. Empathy, patience, and communication skills are key to her success. Prior to joining Signal, Nancy held various strategic marketing and customer support roles at Pollfish as well as at pharmaceutical companies including Astra-Zeneca, Medi-gene, and PharmaSwiss.
She is a graduate of University College London and lives in Athens with her family.