Churn (/CHərn/): in its broadest sense, is a measure of the number of individuals moving out of a collective group over a specific period. It is one of two primary factors that determine the steady-state level of customers a business will support. (Wikipedia)
In any business at each and every stage, you will encounter churn. The panel will discuss their thoughts at identifying, diagnosing and methods to combat churn.
Shruti is the Founder-CEO of Strings.ai - a real-time sales coach that prompts sales people with content and suggestions during their sales calls. She worked as an investment banker with Morgan Stanley in Singapore and was India Head of Invention Development Fund - a $650 MM innovation fund backed by Bill Gates before finding herself managing a sales team at Payoneer. Her interpretation of 'party hard on a Friday' is to head to a boardgames cafe.
Rahul is the founder of Supervised AI - software to help SaaS companies proactively control customer churn, improve retention and increase revenue using Machine Learning. Rahul was one of the first engineers at Le Tote (YC S13) where he lead Machine Learning efforts focused on recommendation engines, pricing algorithms and churn. Prior to that Rahul was a back-end engineer at Kabam, where he worked on games like The Hobbit and Godfather.
Guy brings unique SaaS growth, product & sales experience, from launch to $100M ARR to IPO. Prior to founding Brightback, he was an Entrepreneur In Residence at Matrix Partners, Autopilot COO, Zendesk Head of Online Sales, CollabNet VP & GM, and CEO/growth at Codesion (acq. by CollabNet, 2010). He has a Ph.D. in natural sciences, and enjoys hiking, sailing, and hanging with his wife and two kids.
I am a sales, business development, and product leader. I've worked for consumer and enterprise software companies, seen a company grow from a few hundred to thousands of employees and have started a few companies myself. I like to roll up my sleeves and do whatever it takes to win.
I enjoy the whole process of building and taking products to market. Everything from inception to design, creating the sales pitch, refining the solution, working with engineering team, and then being involved in the packaging of the solution to acquire the the initial set of customers that will take a company from size 3-5 ppl to 1000 ppl.
I also love data. I'm particularly excited about how data can be used to make our lives better.